Welcome To Our Customer Service
Orders are processed and shipped in about 5-10 business days.
We use parcel shipping, all shipments are unique and require a quote from our shipping partners. Regrettably, due to rising shipping costs and the bulkiness of the item, the shipping expenses may be higher than anticipated. If you prefer to use your own shipping company, pick the FREE PICKUP option and add a note when you check out. When your order is ready we can help to arrange a pick up time in our Van Nuys, CA warehouse.
We also offer shipping internationally. International shipping charges and customs are paid by the customer.
Shipping Damage & Lost or Stolen Items
Items damaged, lost, or stolen during shipping have to be reported to the shipping carrier. Please contact the shipper to find out more about its shipping policies.
If you want to pick up your order or you want to use your own shipping company, pick the Free Pickup option when you are checking out. Our warehouse is located in Van Nuys, CA.
Additional Shipping Charges
Changes made to shipping will be billed to the customer by the same method the customer used to pay for the original order.
Missing Items / Incorrect Items
In order for us to take action, any item missing or incorrect item from your order must be reported to Guardian Pool Fence within 10 days of the order’s receipt. Contents of the package must be identified through physical inspection and not through accounting of packing slip.
Guardian Pool Fence guarantees satisfaction. We will refund the purchase price – 20% restocking fee of any in-stock item that the buyer is not satisfied with. Returns are accepted within 15 days from the date of purchase.
Please note returned items are subject to the original shipping charges deducted (an adjustment for actual shipping charges from a promotional, discounted offer will be applied to the original purchase). We must receive the item in the same condition that we shipped it in, with return shipping pre-paid. Items not received in the same condition will have additional fees deducted to recover the cost of returning the item to resellable condition or discounted sale. Custom-made items, special ordered items, or electrical parts may not be returned.
If you place an order and decide to cancel it, please contact us via phone in business hours: (818) 767-7233 or email us using our contact form. We can cancel your order and issue you a full refund only if we haven’t yet shipped your order on the payment method you used to place your order.
We offer 6 years limited warranty against all manufacturing defects. Guardian Pool Fence will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or the re-installation of these parts after repair. Warranties shall be considered void if damage to the product(s) was due to improper installation, improper use, or if the damage was caused by outside forces or acts of God.
It is expressly agreed that our liability will be limited to the amount you paid for the product that is the subject of the claim.
Advanced Replacement Warranted Goods Return Policy
Items returned for credit when an advanced replacement has been sent, will be inspected for warranty authorization. Defective items will be credited back to the customer upon approval. All goods that have been found to not be defective will be returned to the customer at their expense.
Payment and Sales Tax
We accept major Credit Cards like Visa and Master Card through Converge and PayPal payments. Guardian Pool Fence charges appropriate sales tax based on your shipping location.
Duties and Taxes are not included in the paid purchase invoice. These duties and taxes, if any, are the responsibility of the receiver and ought to be paid directly to the carrier or the local taxation authority, pursuant to the tax legislation applicable to you.
Any tax charge to Guardian Pool Fence or its sites will be billed to the customer using the same method used to pay for the goods purchased. There will be a $20 handling fee added for any taxes charged to Guardian Pool Fence Systems Inc.
Guardian Pool Fence System collects information on its website. This information is collected in the aggregate and is used to help us create a better, more streamlined experience for the user. We own the information collected on our sites. We will not sell or rent this information to third parties without your consent.
Credit Card Information
Noholespoolfence.com uses PayPal for credit card charges. We only receive the card name, the last four digits of your credit card number, and the expiration date to identify your transaction when online orders are placed, or for further processing, if needed. When telephone orders are placed, we will take reasonable efforts and precautions to protect the privacy of your information.
This site contains inks to other third-party sites. Noholespoolfence.com is not responsible for the privacy practices or the content of such sites.
For more information please see our Privacy & Cookies page.